Your Internet solution should be hardworking, reliable and designed to grow with your business. BCSgroup Connect service gives our customers a link which is dedicated and uncontended to the Internet (www). This service is designed to fit the diverse requirements of businesses that demand high-performance access to the global Internet marketplace. By combining our ability to scale with our extensive network reach, our customers receive a premium service that ensures their critical applications will remain up and running.

BCSgroup Telco reduces the Capital Expenditure for its BCSgroup Connect customers by allowing entry to market for all players by lowering not only the cost but volume requirements needed to procure from other wholesale providers. We ensure that smaller ISP’s have the same competitive edge than any other provider in the country.

 

Product Features

• Reliable Network Connectivity - The redundant, self-healing design of BCSgroup Connect network enables BCSgroup to offer customers industry-leading Service Level Agreements (SLAs).

• Optimized Service - By pairing your BCSgroup Connect service with BCSgroup Managed, you can have efficient, turnkey router and network management, including equipment fulfilment, staging, installation, configuration monitoring, maintenance and management.

• Only Pay For What You Need - BCSgroup Connect offers flexible billing options that are suited to your business needs, including fixed/flat or aggregate billing.

• Handle Business Growth - Our high-performance, scalable network can easily accommodate your current and future traffic.

 Services 

Local

BCSgroup provide a network that encourages peering between different license holders and large corporates, this allows us to provide low cost local internet services to all networks on the South Africa Internet.

International

The international service is provided through a single cable system (SEACOM) with a restoration path via an alternative cable system (SAT3). This service can be bought by any clients who require Internet services as the service does not only guarantee uptime but allows businesses to save money getting a bundled restoration path instead of paying an additional fee for this service (Only 50% restoration guaranteed in the event of complete cable failure).

Blended

This service is mixture of international and local capacity, if you buy a 10Mbps blended service you will be guaranteed a minimum of 50% international and 100% local.

Requirements

Pls note as part of the BCSgroup Connect product compilation the following elements are required, alternatively this can also be catered for as an additional cost;

Local

1. Interconnect into the BCSgroup Telco specified location

International

1. Interconnect into the BCSgroup Telco specified location
2. Termination point (LND, NYC)

Blended

1. Interconnect into the BCSgroup Telco specified location

 

 

Control & Reporting

The aim of BCSgroup Telco, is to be the benchmark of Wholesale Communications Service Providers. This is further underlined by our extended quality control, maintenance management and reporting systems.

With our BCSgroup View Management system all information is at your fingertips for complete control. BCSgroup View allows you to easily order, track, bill and manage customers within one platform.

Not only does BCSgroup View give you the ability to process orders it is also a knowledge base providing the relevant information needed to supply services.

BCSgroup Support

Round The Clock Monitoring Helps Ensure Continuous Operations

Monitoring is one of the most important - and resource-intensive - aspects of maintaining an online presence. BCSgroup Support monitoring services offer a cost-effective, worry-free alternative to in-house operations.

All BCSgroup offerings are monitored by a professionally-staffed on-site Network Operations Centre (NOC) which uses industry standard tools and documented procedures to monitor every critical aspect of our end-to-end network infrastructure.

Customer Defined Escalation Keeps You In The Loop

BCSgroup Support understands when it comes to escalation; no two customers are exactly alike. We run our Support monitoring operations based on customer-defined contact rules. These rules allow you to assign a severity level to each of a wide range of problems. You'll also tell us who should be notified, and how, for each level of severity. Notifications are customizable, from phone calls for critical severity notifications to SMS & Emails for warnings. You'll define these contact rules when you start your Support service.

Beyond Monitoring, To Proactive Response

BCSgroup Support goes beyond basic monitoring that only check to see if your network connection, server or operating system are either up or down. Providers in a reactive mode will see an outage and make a phone call instead of fixing the problem.

Instead, BCSgroup Support offers superior proactive and reactive support, predictably and intelligently handling alerts and responding to early warnings. Response and remediation are included with BCSgroup Support offerings.

Experience & Services that is world class

BCSgroup Support expertise starts with our people. Our technical resources have worked for years in IT departments, and the entire Support team is highly experienced in running Internet service operations. We have the know-how to earn and keep your trust everyday.

All BCSgroup Support customers benefit from a wide range of monitoring and remediation services:

• 24/7 monitoring of network connection, server and operating system.
• SNMP monitoring that keeps a watchful eye over BCSgroupTelco entire network, with the ability to drill down into operational details.
• Remotely monitor all aspects of network operations.
• Standardized and documented procedures that incorporate "best practices," ensuring time-tested resolution.

Performance & Uptime Commitments

We aim to guarantee that our Services will be available 99.9% of the time. All services will be available to customers for their use 24 hours per day, 7 days a week except during scheduled maintenance or emergency changes.

BCSgroup Telco employs "best practice" server and network management techniques in our professionally staffed Network Operations Centre. This allows us to monitor all aspects of our end-to-end network infrastructure to deliver optimal performance and bandwidth utilization.

 

Become a BCSgroup Telco Wholesale Customer

Register your interest and an Account Manager will contact you to provide you with the best wholesale solutions for your business. Please complete the online Enquiry Form.